The Digital Front Door for Modern Healthcare
TSB HealthCare helps hospitals, labs and clinics move patients through faster — unifying online booking, self check-in, smart queue management and real-time analytics to recover capacity and save health organizations millions in operating costs.
Trusted by care teams across 70+ sites · 900K+ patients served
A preview of the patient booking view — patients book through your own site, not this one.
and more…
Real impact — and real savings
What it feels like when patient flow works
The numbers above are the outcome. This is what they look like on a Tuesday morning, for the people who actually run the day.
Nothing goes to waste
A patient who cancels three days out is a slot you can still fill. One who simply doesn’t arrive is a slot you paid for twice. Reminders turn the second into the first, and the waitlist fills it before anyone notices it was empty.
Your team gets its job back
Before, a receptionist processes arrivals one at a time while everybody behind them waits, and stops every few minutes to answer “how much longer?” After, they handle the people who genuinely need a person. Same team, more patients, less firefighting.
You can finally answer the question
How full are we this afternoon? Which site is running hot right now? Is Thursday always like this? For most organizations that takes a spreadsheet and a week, which means the decision gets made on instinct. It shouldn’t have to.
Patients stop watching the door
The worst part of waiting isn’t the time, it’s not knowing whether you’re next or ninetieth. Give someone their place in line and the freedom to wait where they choose, and the same wait becomes a completely different experience.
Accessible healthcare for all
That is the slogan, and it is also the test every screen has to pass. We set out to build products a 70-year-old or a 9-year-old could use without being shown how — and we hold the people deploying them to the same standard.
A 9-year-old or a 70-year-old
Large type, high contrast, plain steps and one decision at a time. Nothing to download, and if someone would rather have a person, the kiosk hands them to one instead of trapping them in a flow.
Several products, one setup
Booking, the check-in kiosk, the staff station, the wall display, the assistant, the analytics — take the pieces you need. They configure to your sites and service types rather than needing anything built.
Live in days, not weeks
Because it is configuration rather than construction, a site can be taking real patients in days — not the multi-week implementation enterprise health software usually asks for.
One platform, every capability
From the first search to the last data point — all the tools patients and staff need, working together.
Online booking
24/7 self-scheduling across every location and service.
Find the nearest appointment
Search every site at once for the soonest available slot near the patient.
Any appointment type
Labs, imaging, consults and procedures — each with its own rules, prep and duration.
SMS & text messaging
Confirmations, reminders and now-serving alerts by text, with two-way replies to confirm or reschedule.
Self check-in kiosks
Patients check in on arrival and join the live queue in seconds.
Smart queue engine
Dynamically sequences booked, walk-in and reserved patients to cut waits and no-shows.
Flow analytics
Live utilization, wait times and no-show recovery across every site.
Seamless integration
Connects with your LIS, EMR and existing health systems.
Maximize bookings. Free up space.
The engine continuously fills open and cancelled slots with walk-ins and recovered bookings — lifting utilization, turning no-shows back into seen patients, and clearing the waiting room.
- More bookings from the same hours — every open slot put to work.
- Less wasted space — a virtual waiting room keeps the room clear.
- Fewer no-shows — cancellations are re-filled automatically, protecting revenue.
One connected patient journey, end to end
Nine steps from the clinician’s requisition to the supervisor’s dashboard. Every one of them is the same system, so nothing is re-keyed and nothing is estimated after the fact.
Before the visit
Patient & referring clinician- 01RequisitionThe clinician hands over a QR code, or books on the patient’s behalf there and then.
- 02BookThe patient finds a nearby collection site and a time that suits them, at any hour.
- 03ConfirmedConfirmation arrives with a reference number, plus any preparation the test requires.
At the site
Patient, kiosk & queue- 04Check inThe patient enters their code at the kiosk. No queue at the counter, no clipboard.
- 05Wait anywhereThey’re given a recommended return time and can wait where they like — an estimate the queue keeps updating, not a promise.
- 06CalledTheir number appears on the now-serving screen, and by SMS if they stepped out.
After the visit
Technician & operations- 07SeenThe technician takes the patient. The visit is matched to the right room and service.
- 08LoggedArrived and completed are marked as they happen, so timings are recorded rather than reconstructed.
- 09AnalyzedSupervisors see wait times, throughput and where the day actually loses time — by site, by hour.
Six parts, one system
Patient flow isn’t a single product. It is six parts working on one live queue, laid out below in the order a patient actually meets them — from working out which appointment they need, to the analytics that make next Tuesday run better. Underneath is the whole path; below that, each part photographed in the BC hospitals running it today.
- 01AI booking assistantWorks out which appointment you need
- 02Online bookingPick a time and place that suit you
- 03Check-in kioskArrive, scan, join the queue
- 04Waiting room displaySee who is next — and wait where you like
- 05Staff check-out stationYou are called, seen and checked out
- 06Multi-site analyticsEvery visit makes the next day run better
Watch how patients flow through
A quick look at booking, self check-in, smart queues and live analytics — the whole journey on one platform.
Watch the overview
How much capacity are you leaving on the table?
See your recoverable appointments, staff hours and annual value in about 60 seconds — no sign-up to run the numbers.
Built for the way healthcare works
From diagnostics to outpatient and public health, TSB helps care teams deliver a warmer, faster experience — every day.
One platform, from a single clinic to a whole province or state
Drag to see the organizational structures TSB HealthCare manages — multi-site networks, hospital systems, regional health authorities, and province- or state-wide programs.
Built for the standards you answer to
Privacy and security aren’t bolted on — they’re how the platform is architected. The flow layer runs on the minimum patient data it needs and holds no clinical record, which is why privacy reviews clear faster and deployments start sooner.
TSB HealthCare is designed to support these frameworks. No certification exists for HIPAA, PIPEDA or FIPPA, and TSB does not currently hold SOC 2 or ISO 27001. Data-residency options are confirmed per deployment. See security & compliance