Slot Intelligent Queueby TSB Healthcare
One scheduling and queue management system that adapts to every site and every service
We unlock the resources and care capacity that the system has already funded,
we create efficiencies and improve the customer experience.
Our Slot IQ platform brings the whole visit into one intuitive management system.
No integration required. Keep your website, phone lines, and clinic systems exactly as they are. Slot IQ runs booking, arrival, and queue management alongside them.
Trusted since 2018
4M+
Appointments scheduled
70
Clinics
188K
Staff hours saved
17000+
Weekly bookings
Slot IQ One system, six components
Kiosk check-in
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Queue management
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Analytics
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Customer online booking
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AI booking assistant
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Staff booking on behalf
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Status September 2026. Illustrative screens with sample data.
Booked patients, referrals and walk-ins all end up in one queue. Nothing is typed in twice, and a missed appointment becomes a walk-in seen, not an empty chair.
Privacy and security
Private by design
Slot IQ uses patient demographic data only and retains no clinical information. That is why privacy impact assessments are approved faster and clinic sites go live sooner.
See security & complianceHIPAADesigned to support
PIPEDADesigned to support
FOIPPADesigned to support
Encryption in transitTLS, hashed credentials
Data residencySecurely stored in Canada
PIA & STRA supportBC health regions, since 2018
Penetration testedIndependent, Websec, Nov 2024
AccessibilityWCAG 2.1 AA target
TSB Healthcare is designed to support HIPAA, PIPEDA and FOIPPA. Slot IQ is hosted on SOC 2 Type II certified infrastructure partners, with data residency in Canada.
FAQs
Questions? Ask us directly.
What is Slot IQ?
Slot IQ is TSB Healthcare's scheduling, arrival and intelligence platform for health systems: online booking, an AI assistant, self check-in kiosks, queue management and analytics. It runs everything between the decision to book and the moment a patient is seated: behind the front doors health systems already have.
Does TSB Healthcare work across multiple locations or a whole health region?
Yes. TSB scales from a single clinic to an entire health region, running every outpatient site from one platform with local control and a shared view.
How does TSB Healthcare reduce wait times and no-shows?
Patients book and check in themselves, walk-ins and booked patients blend into one fair queue, automated reminders cut no-shows, and leaders get live analytics to fix bottlenecks. Deployments have cut check-in time by up to 70% and driven no-show rates as low as 2.87%.
Is TSB Healthcare secure and compliant?
TSB is PHI-minimal by design: Slot IQ holds a patient's name, email and phone only, with no health numbers, requisitions or results. Data is encrypted in transit, the platform has supported health-region Privacy Impact Assessment and security reviews since 2018, and an independent penetration test was completed in 2024. There is no certification for HIPAA, PIPEDA or FOIPPA; the platform is designed to support them. See our security & compliance page for what we do and do not claim.
Does TSB Healthcare connect with EMR and lab systems?
TSB Healthcare's Slot IQ can connect with your EMR and lab systems so bookings and visit status are not re-keyed, but integrations are not required for seamless workflows. Slot IQ holds only a patient's name, email and phone, and no clinical record.
How long does it take to implement?
A site can be taking real patients in days. Slot IQ is configured to your outpatient sites and service types instead of custom built, which avoids the multi-week implementation enterprise health software usually needs.
Trusted by leading health organizations
and more…